The problem in glass and glazing

Glass work arrives at two very different speeds. Some calls are emergencies: a storefront window shattered in a break-in, a sliding door broken by a stray ball, a car through the front of a shop, storm damage. Those callers need someone on the phone right now and a board-up or temporary glass within hours. Whoever answers first usually gets the job, and often the permanent replacement that follows.

Other calls are planned work with a long tail: a frameless shower enclosure, a set of insulated glass units with failed seals, mirrors for a gym, a commercial storefront bid from a general contractor. These need measurements, photos, glass specs and a quote, and many of them stall because nobody followed up after the quote went out.

Small and mid-size glass shops usually have a handful of people covering the phone, the counter, the cutting table and the van. After hours, calls roll to a cell phone or voicemail. During the day, a tech on a ladder can't stop to ask a caller for the width of their shower opening. Emergencies wait in voicemail, and quote requests sit half-collected.

What we build for glass and glazing shops

  • An AI voice and chat agent with emergency triage. It answers every call and chat, asks a few safety and urgency questions, and routes true emergencies to your on-call tech by live transfer or instant text with the address and details. Non-urgent calls get booked or logged. Our guide to AI receptionists for contractors covers how to set the rules.
  • Residential and commercial routing. The agent recognizes property managers, building owners and contractors and sends them to your commercial estimator, while homeowners get the residential path.
  • Photo and measurement collection. Automated texts after a quote request asking for photos of the opening, rough dimensions, glass type and hardware finish, attached to the lead record.
  • Quote documents drafted for you. Quotes generated from the details collected and your price sheet, ready for your review before they go out.
  • Quote follow-up sequences for shower doors, windows and mirrors, plus a slower, more personal cadence for commercial bids.
  • Appointment reminders for measure visits and installs, and review requests after completed jobs.

How it works

  1. Audit. We look at your call log, after-hours handling and quote process to see where emergencies and estimates slip.
  2. Design. We script the agent around your rules: what counts as an emergency, who is on call, which jobs you take and which you refer.
  3. Build and connect. We connect it to your phones, CRM and calendar so details land on the right record and the right person gets alerted.
  4. Tune and support. We monitor calls and transcripts closely for the first 60 days, then keep adjusting as your service mix changes.

What to look for (even if you don't hire us)

  • Can the agent tell a true emergency from a routine call and alert a real person instantly?
  • Can it route commercial and residential callers differently?
  • Does it collect photos and dimensions in a way your estimator can actually use?
  • Can you review every call recording and transcript?
  • What happens if your on-call tech doesn't respond to the alert? There should be a backup.
  • Are follow-up texts sent from a registered number? As of 2026, US business texting generally requires A2P 10DLC registration.

Answer the emergency, keep the quote moving

RGS builds AI services and automations wired into your phones and CRM. See our broader work with glass and glazing companies, and read our missed-call text-back setup guide for a simple first step.