The problem in electrical

The busiest person in a small electrical shop is usually the owner, who is also the master electrician, the estimator and the one who answers the phone between jobs. When three estimate requests come in on a Tuesday while the owner is pulling wire in an attic, they wait. The homeowner who wanted a quote for an EV charger before their car is delivered calls the next shop.

After the estimate, there's a second wait. Electrical jobs often stall between yes and start: waiting for a permit, coordinating a disconnect with the utility, waiting for a generator to ship, rescheduling an inspection. Customers don't see any of that, so they call the office asking what's going on, and every one of those calls interrupts somebody.

Places time disappears in most shops:

  • Writing the same follow-up texts and emails for every open estimate
  • Answering the same pre-sale questions about EV chargers and generators over and over
  • Chasing customers to confirm site visits and inspection access
  • Remembering to ask for a review after a clean panel swap
  • Re-typing job details from a form into the estimating app

What we build for electrical contractors

  1. An AI phone and chat agent that qualifies by job type. It sorts callers into residential estimate, commercial bid, service call or safety emergency, then asks the right intake questions for each. For an EV charger it asks about the panel, the charger and the garage. For a generator it asks about fuel type and what they want backed up.
  2. Safety-first emergency handling. Scripted instructions for smoke, sparking or a burning smell, followed by an immediate alert to the on-call electrician.
  3. Estimate follow-up sequences. After a quote goes out, the customer gets spaced texts and emails, a voicemail drop if they go quiet, and a task for the estimator if there's a reply or question.
  4. Job-status updates. Texts that go out automatically when a job moves to permit submitted, scheduled, inspection booked or complete.
  5. Reminders and no-show recovery for site visits and inspection days, including a reminder to clear access to the panel.
  6. Review requests after completion, with negative feedback routed to you first.
  7. Document automation. Intake answers flow straight into estimate drafts and job files so nobody re-types them.

How it works

  1. Audit. We map every repetitive task between the first call and the final inspection.
  2. Design. We build the intake scripts and automations around your job types and how you schedule.
  3. Build and connect. We wire everything into your phones, calendar and CRM.
  4. Tune and support. For 60 days we review calls and results and keep adjusting.

What to look for (even if you don't hire us)

Before you buy any AI answering or automation product, check:

  • Does it handle safety calls correctly? Ask the vendor to show you exactly what it says when someone reports smoke.
  • Can it ask different questions by job type? One intake script for everything wastes your estimator's time.
  • Does every conversation land in your CRM with a transcript?
  • How does it hand off to a human? Live transfer, text alert, booked callback. Get specifics.
  • Do follow-ups stop the moment a customer replies? Nothing annoys a customer more than an automated nudge after they've already said yes.
  • Who updates it when you add a service or change your rates?

A simple place to start is missed-call text back, then build from there.

Stop losing jobs to slow callbacks

Our AI Services & Automations work for electricians focuses on the gaps between request, estimate and job. See how we help electrical contractors overall, or read how AI automation saves service businesses hours.